Why attend the 2016 Credit Union Call Center? 

 

The credit union conference has been helping credit unions across the Nation and Canada come together at this one-of-a-kind unique credit union specific conference for the last 20 years.  The conference is designed to speak the credit union language, share the latest technology, and connect every asset sized credit union with the tools necessary to deliver the service and access their members need.  

Today a call center is more than an employee taking a telephone call.  It is providing multi-channel access so the member can connect 24/7 whether that's through email, chat, text, mobile, video, or of course over the telephone.  It is about access to your credit union's products and services and the ability to serve your members.

Operating a call center has shifted from a cost center to a profit center and now performs as a key channel of communication and service to your members.  When you attend the conference you not only learn what's new in the industry but you have access to best practices accomplished by credit unions (your peers) in the industry making the conversation very specific to credit union operations.

Ask yourself, What is the best mix of people, technology, and branches and you will discover the call center is part of every aspect of that ratio.  Hear just how important this mix is at this year's conference when we learn about Branch Transformation with key industry experts.  You will discover the importance of employee engagement, remote lending, and much more.  

New this year is our partnership with Strategic Contact, Inc. and the opportunity to measure your credit union call center performance. Participate in our survey and get results about your credit union as well as your peers. Attend the metrics session to discover how the numbers add up and how you compare.   

The call center in your credit union is ever-changing because the member's needs are ever-changing.  Attend the 2016 Credit Union Call Center Conference and gain the tools and knowledge to navigate that change.

 

 

“The conference is a fantastic way to network with other professionals in the credit union call center industry to learn valuable leadership skills and best practices. This is a unique opportunity to gain best practice insights from colleagues in similar positions who have been in the industry longer than myself. I also enjoy the conversations I have with young professionals who are seeking ways to be successful. Anyone who attends comes out with something they can take back and apply!”

Julie Schippers
AVP, Member Contact Center
Altra Federal Credit Union