Why attend the 2017 National Credit Union Call Center Conference?
The credit union conference has been helping credit unions across the Nation and Canada come together at this one-of-a-kind unique credit union specific conference for the last 21 years. The conference is designed to speak the credit union language, share the latest technology, and connect every asset sized credit union with the tools necessary to deliver the service and access their member's need.
Today a call center is more than an employee taking a telephone call. It is providing multi-channel access so the member can connect 24/7 whether that's through email, chat, text, mobile, video, or of course over the telephone. It is about access to your credit union's products and services and the ability to serve your members.
Operating a call center has shifted from a cost center to a profit center and now performs as a key channel of communication and service to your members. When you attend the conference you not only learn what's new in the industry but you have access to best practices accomplished by credit unions (your peers) in the industry making the conversation very specific to credit union operations.
Ask yourself, What is the best mix of people, technology, and branches and you will discover that the call center and its function is part of every aspect of that ratio.
The call center in your credit union is ever-changing because the member's needs are ever-changing. Attend the 2017 National Credit Union Call Center Conference and gain the tools and knowledge to navigate that change.
"The 2016 Credit Union Call Center Conference was exceptional. I first attended in 2008 and they have outdone themselves every year since. This being the 20th Anniversary, the conference was beyond my expectation. The attention to detail was remarkable, the content was timely and the vendor demonstrations were helpful. The accommodations, meals and entertainment were also terrific. This conference provides Credit Union professionals to confer with their counterparts, forming a wonderful group from which to draw ideas, feedback and recommendations. I once again came away with contact information from my peers and valuable information from the vendors. I would like to thank the event coordinators for the wonderful job they do and look forward to my next NCUCCC!"
Donna M. Deruchia
Call Center Manager
"This was my first CU CCC and I must say it was one of the most informative and impactful conferences I have ever attended during my credit union career. My Call Center Manager and I will definitely attend annually going forward."
Greta HillmanVice President-Sales and Service